Literature and Resources
Look here for new and interesting information and resources about state sector reform and the work of the Better Public Services Advisory Group as the programme grows and evolves over the next two to three years.
- Performance.gov shows progress on the United States administration's efforts to create a government that is more effective, efficient, innovative, and responsive.
- The British government's Open Public Services White Paper (July 2011) outlines the intended direction for the UK public service.
- Twenty years' after the first agencies were established; the Institute for Government asked one of the authors of the original report, to re-examine the Agency model. Read her recommendations here (July 2011).
- The Scottish government's report on the Future Delivery of Public Services (June 2011).
- Scotland Performs measures and reports on progress of government in Scotland in creating a more successful country, with opportunities for all to flourish through increasing sustainable economic growth. Scotland Performs offers accountability based on national priorities set out in the National Performance Framework.
- Singapore PS21 encourages a Public Service that is responsive, flexible and innovative. This helps to maintain Singapore's competitive advantage and contributes directly to the success of Singapore.
- Australian Capital Territories (ACT) review of the state's public services (September 2010).
- Victoria University's Institute of Policy Studies work on identifying the longer-term public policy challenges facing New Zealand. (April 2010)
- Latest updates on the Australian Public Service reform program and the projects it encompasses.
- The Accenture Institute for Health & Public Service Value has published a range of reports on how the public sector can deliver better value to customers.
- Read about The Work Foundation’s research on Public Value, conducted between 2006 and 2008 in the UK.