Statement of forecast service performance
Output Class 2 Service Performance:
Support services to the governor-general and maintenance of the two government houses
Description
This class of outputs involves:
- the provision of financial, administrative, communications, travel, and advisory services to the Office of the Governor-General; and the provision of domestic and personal services to the Governor-General
- the conducting of a range of official functions, investitures and receptions at Government House, and the hosting of state and
other dignitaries
- the general upkeep and security of the Government Houses and grounds in Wellington and Auckland
- the maintenance of the other residences and buildings associated with the two Government Houses.
Support services to the Governor-General
- Provide efficient and effective support to the Governor-General to facilitate the ceremonial and community roles of the
Governor-General.
Performance standards are:
- Events are well organised to a high standard agreed with the Governor-General, efficient, and cost effective.
- The Governor-General’s programme is well balanced.
- The Governor-General is highly satisfied with all services and functions.
Performance measures are:
- three-monthly formal feedback sought from the Governor-General on the range of services provided
- formal feedback and evaluation sought from the Governor-General and staff on specific events (such as the state welcome and dinner, investitures, credentials, and regional visits within New Zealand).
- Provide services to the Governor-General to ensure the efficient and effective running of the official programme and the household. These services include advisory, administrative and household activities, and the organising of functions.
Performance standards are:
- All correspondence is registered and actioned appropriately within one week of receipt.
- All speech material is timely, co-ordinated with contributing agencies, and of a high standard acceptable to the Governor-General.
- All services meet the requirements of the official programme, including overseas travel, that has been agreed with the
Governor-General.
Performance measures are:
- formal feedback sought from the Governor-General on a three-monthly basis
- formal feedback and evaluation sought from the Governor-General and staff on specific events (for example, after every overseas trip)
- peer review by outside agencies from time to time.
Maintenance of the two Government Houses
- Preserve, secure, and enhance the buildings and grounds of both Government Houses as appropriate residences for the Head of State
and as historic places.
Performance standards are:
- Maintenance programmes are designed and implemented to meet the requirements of government policies on the management of historic heritage buildings, and health and safety.
- Routine maintenance, rolling programmes, and development projects are carried out in a timely, cost-effective, and satisfactory way.
- An annual security survey will review existing and changing security requirements; and all security systems, external doors, perimeter fencing, and lighting systems are regularly inspected and maintained.
Performance measures are:
- the Governor-General fully informed on Government House property matters, on an ongoing basis
- the Governor-General’s views on priorities sought, on a regular basis
- peer review by an external expert, on an annual basis.
Cost
Support services to the Governor-General and maintenance of the two Government Houses will be produced within the sum of $3.337 million, to be funded from revenue: Crown.
