Design for Implementation (Expert / leading)

70% on-the-job learning

• Confidently apply new formal iterative methodologies and techniques that can contribute to design options.
• Regularly use iterative project management methodologies to test a number of different approaches.
• Design tests and experiments to evaluate prototypes through large-scale randomised tests or randomised control trials.
• Assess which research methods (e.g. in-depth interviews, questionnaires, workshops, ethnographic observation) are best used to gain insights about users and how they are likely to respond to different policy options.
• Identify ways that new user needs can be tested and re-validated throughout development and delivery.
• Develop and maintain a register of project risks and how to mitigate them.
• Use participatory approaches to design, develop, test and implement projects that involve users directly.
• Coach less experienced staff in how to develop prototypes that can be used with users to test feasibility and explore the ability to scale up.
• Coach or mentor less experienced staff on how to ensure policy proposals are workable.
• Share with colleagues your knowledge of applying different policy instruments (e.g. regulation, financial incentives, behavioural nudges) to policy problems, and lessons learned.
• Share your insights on design for implementation at in-house policy training and seminars.
• Understand the Digital product lifecycle and how to manage risk when replacing legacy systems (see Strategy and planning and Legacy system guidance). 
• Understand how Cloud capabilities can/should be used to support the work of government (see Cloud services and Application programming interfaces).
• Consider the Digital Service Design Standard and how it applies to your work.
• Understand which data and digital standards may apply to your work (see Government Digital Standards Catalogue).  

20% learning from others

• Engage with academics, service providers and key users to iteratively co-design policy processes.
• Engage with a community of practice that applies new methods and approaches to testing policy frameworks.
• Work with other experts to adapt, design and lead training on how such approaches can be used in cross-sector and in-house policy projects.
• Engage with specialists in behavioural science to use psychological and sociological techniques to deliver policy outcomes (e.g. 'nudge' interventions).

10% formal learning

• Attend courses or seminars on new 'design thinking' methods including Agile and Lean project approaches.
• Attend courses on influencing human behaviour as part of policy development.
• Attend courses that aim to help understanding complexity, design better operating policies, and guide effective change from a systems thinking perspective (e.g. Systems Thinking by Victoria University of Wellington).